Perception of oncological patients about verbal and non-verbal communication when receiving bad news
DOI:
https://doi.org/10.11606/issn.1679-9836.v100i6p561-569Keywords:
Health Communication, Oncology, Patient Preference, Nonverbal communication, Trutch disclosure, Physician-patient relationsAbstract
Bad news is any sort of communication of an informative nature that negatively affects an individual’s prospects. When related to oncology, it can permeate different stages of the disease from the diagnosis itself. So, this study aims to evaluate the perception of cancer patients about verbal and non-verbal communication when receiving bad news in a hospital in western Santa Catarina. That said, the research methods are based on qualitative data, carried out between December 2019 and January 2020, with 15 patients between 18 and 60 years old, admitted to the oncology or chemotherapy clinic of a hospital in western Santa Catarina. The selection of participants was done by convenience, with the quantity determined by theoretical data saturation. Information was collected through a narrative interview, which was transcribed and analyzed using the IRAMUTEQ® program. The program resulted in four classes named according to the most representative words, and thus, the patients’ preference in using clear and understandable language was evidenced, without omitting clinical data, taking into account the singularities of each individual. In addition, the importance of faith and spirituality at the time of communication is perceived, with the person-centered approach being key to the process.
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