The influence of transgression and consumer anger on service providers’ evaluation. Signos do Consumo, [S. l.], v. 7, n. 2, p. 140–156, 2015. DOI: 10.11606/issn.1984-5057.v7i2p140-156. Disponível em: https://www.periodicos.usp.br/signosdoconsumo/article/view/112204.. Acesso em: 20 may. 2024.