Proposal of measures of performance evaluation for the clinical engineering centre and bio equipment - HCFMRP-USP
DOI:
https://doi.org/10.11606/issn.2176-7262.v48i1p65-76Keywords:
Engenharia Clínica, Gestão Hospitalar, Indicadores de Gestão, Planejamento Estratégico.Abstract
The aim of this study was to propose a list of indicators as a mean of performance evaluation for the Clinical Engineering Center of the Hospital of Pharmaceutical Sciences and Medicine of Ribeirão Preto (HCFMRP – USP). Indicators are important tools of quality control and supply bases to enhance the performance of the health facility. In order to collect data, it was used the literature regarding the indicators for the area of Clinical Engineering. Multidisciplinary team was formed to discuss and choose the indicators that were proposed as measures of performance evaluation. A study in the literature available about the topic and also interviews with the key managers who are responsible for the area were developed. It was adopted the BSC - Balanced Scorecard as a structural map of the indicators. Sixteen indicators were proposed in the four BSC perspectives.
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